Terms of service

The service

You give us a website URL, and optionally a public repository and notes. We read the public pages you point to, write a brief and a storyboard, and render a preview with a small badge (720p). Making a film, the first one after you buy a pack included, editing and exporting cost credits as listed on the pricing page, for example 40 credits for a new film, 2 credits to regenerate a shot and 10 credits for a clean 1080p export. Asking a question in the project chat is free. Watermarked previews are for review only.

Delivery

• Credits: added to your email's balance as soon as Stripe confirms the payment, usually within a minute. A receipt is emailed.
• Brief, storyboard and preview: usually ready within about 10 minutes of starting, longer when many projects are in line. The project page shows your place in line live, and we email you when the preview is ready.
• Edits: a change you ask for usually re-renders within a few minutes. If the answer is a question or needs no change, the credit is returned.
• Clean export: usually ready within a few minutes, then downloadable from the project page (MP4 plus an .srt caption file). If an export fails, its credits go back to your balance automatically.

Everything is delivered online, on your private project page, and by email to the address you verified. There is nothing shipped.

Credits

Credits are sold in one-time packs. There is no subscription and nothing renews, so there is nothing to cancel. Credits never expire, carry over between projects, and belong to the email address you bought them with. They have no cash value and can't be transferred or resold. Presale bonus credits are added to a pack at purchase and are treated like the pack's other credits. If an action fails on our side, the credits it used are returned.

Your content

You confirm that you have the right to use the website, repository, logos, screenshots and other material you give us or point us to, and that the video may show them. We may decline a project if the content is unlawful, infringing, deceptive, or promotes something we are not willing to advertise, and refund any pack you bought for it.

Usage rights

Once you have exported a clean (unwatermarked) video, you may use it for any lawful commercial or non-commercial purpose, worldwide and without time limit, including ads, social posts, app store listings and your website. If we add music to your video, it is licensed for use within that video only; do not extract it for other uses. We may show your video as a sample only with your written permission.

Payment and tax

Prices are in US dollars and Stripe charges in US dollars. Sales tax or VAT is added at checkout where it applies. Payments are processed by Stripe, and for some purchases its affiliate Link acts as the reseller; in that case your statement shows a LINK.COM descriptor and Link issues your receipt.

Refunds

• Until you download a clean export: full refund of a credit pack on request, no questions asked. The money, including any tax, goes back to the original payment method through Stripe or Link; banks usually take 5 to 10 business days to show it. The pack's credits are removed from your balance; credits you already spent are not charged back to you.
• After a clean export has been downloaded: packs are not refundable.
• If we can't make your video (for example, the site can't be read): full refund of any pack you bought for it.

Request a refund at support@launchreel.ai with your project link.

Liability

The service is provided as described on this site. To the extent the law allows, our total liability for any purchase is limited to the amount you paid for it, and we are not liable for indirect or consequential losses.

Contact

YK TECH INC · support@launchreel.ai. See also our privacy policy.