Privacy policy

What we collect

• Project and credit details: your email, the website URL and optional repository link you give us, your notes, the brief you confirm, the packs you buy, and a ledger of the credits you gain and spend.
• Content we read: we fetch the public web pages and public repository you point us to, and take screenshots of them, to write your brief and make your video. We do not log in to anything and we do not read pages you did not give us.
• Payment: checkout is handled by Stripe. We never see or store your card number. We receive the payment status, amount, tax and the email used at checkout.
• Usage analytics: pages viewed, clicks on our buttons, the referring site and campaign tags, screen width, browser language, and your country (derived by our network provider from your connection; we do not store your IP address). A random identifier is kept in your browser's local storage so we can count unique visitors. It is not linked to your identity unless you start a project from the same browser.
• Visit measurement: we also measure visits with our own analytics service (visit.xiaojins.com, run by us, not a third party). It records the pages you view, how long you stay, the steps you reach in a project (created, brief confirmed, preview ready, paid, exported), your approximate location (derived from your IP address, which is not stored), your browser and device type, and a few technical signals used to tell people from bots. Outside the EU/EEA/UK it stores a random visitor ID in a first-party cookie (`xv`, 13 months); inside the EU/EEA/UK it stores nothing on your device beyond the current tab session. Raw visits are kept 90 days, daily totals 2 years. IP geolocation by DB-IP.
• Safety check: what you type into the start box is screened by our own safety model before we create your project. We keep the verdict (allowed or not) with the project, not a copy of the text for any other purpose.
• Feedback you send us: if you use the Feedback button in the page corner, your message, the category, the contact you choose to leave, the page you were on and any screenshots or videos you attach are stored by us on visit.xiaojins.com (our own service, not a third party) so we can read and answer your request. Attachments are deleted 90 days after the item is closed; the text is kept.

Why we use it

• To make your previews and exports, keep your credit balance, and contact you about your projects.
• To take payment and meet tax and accounting obligations.
• To understand which pages help people decide, so we can improve the site.

We do not sell your data and we do not use your content or video to train models.

Who processes it

• Stripe and its affiliate Link, which may act as the reseller for your purchase and handle sales tax, receipts and refunds.
• Our hosting and network providers, which run the servers and database the site uses.
• AI model providers we use to read pages and draft briefs and storyboards. They receive the public content you pointed us to, not your payment details.

How long we keep it

• Screenshots, fetched pages, previews, exports and working files: kept while your project exists, so you can come back to it and download again. We don't delete them on a timer yet. Ask us and we delete a project and all its files.
• Payment records and the credit ledger: kept as long as tax and accounting law requires, and while you have unused credits.
• Analytics events: kept until we delete them; we don't run automatic deletion yet. Ask us and we delete the events linked to your projects.
• Our visit measurement service keeps its own data as described above (raw visits 90 days, daily totals 2 years).

Your choices

Email support@launchreel.ai to get a copy of your data, correct it, or delete it, including a project and every file made for it. We answer within 30 days. You can clear the analytics identifier at any time by clearing this site's data in your browser.

Changes

If we change this policy we will update the date above. Material changes will be emailed to customers with unused credits. See also our terms of service.